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FAQs

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Unfortunately, we currently accept only PayPal. The other options  (Credit Cards, Debit Cards) will be implemented in a few weeks. 


HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.


WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

DO YOU SHIP WORLDWIDE?
 
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.



WHAT ABOUT CUSTOMS?


We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
 
 
HOW LONG DOES SHIPPING TAKE?
 
Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days
*This doesn’t include our 2-5 day processing time.
 
 
DO YOU PROVIDE TRACKING INFORMATION?
 
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
 
 
MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"
 
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
 

WHAT IF I NEED TO RETURN SOMETHING?


No worries! Contact us right away and we'll help guide you through the process to send the item back.

 

CAN I CANCEL MY ORDER? 


Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.



HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
 
Send us an email via this form and we'll get back to you as soon as we can